TERMS AND CONDITIONS
1. Scope
1.1. These terms and conditions govern the business relationships between Reline Studio (hereinafter “Agency”) and its customers (hereinafter “Customer”).
1.2. Deviating conditions of the customer are only accepted if the agency has expressly agreed to them in writing.
1.3. These terms and conditions apply to all services and products offered by the agency.
2. Agency services
2.1. The agency provides creative and digital services, including but not limited to:
- Design and branding
- Marketing and campaign planning
- Digital content production (e.g. websites, videos, photos)
- Search engine optimization (SEO) and online advertising
- Social media marketing and content creation
- Consulting services in the area of digital marketing and branding
3. Conclusion of contract
3.1. A contract between the agency and the customer is concluded through written or oral order confirmation from the agency.
3.2. Offers from the agency are subject to change and non-binding.
3.3. By accepting the offer, the customer confirms their agreement to these terms and conditions.
4. Prices and terms of payment
4.1. The remuneration depends on the type of service offered and is set in the respective offer in accordance with the agency's current hourly rates. All prices are exclusive of statutory value added tax.
4.2. The customer can pay the total amount in advance or in two installments:
- 50% when the order is placed
- 50% after design confirmation
4.3. Invoices are payable in full within 14 days of invoicing.
4.4. Additional services or changes that are not included in the original contract will be invoiced according to expenses and the agreed hourly rates.
4.5. If payment is delayed, a fee of CHF 40 will be charged for the first reminder and a fee of CHF 60 will be charged for the second reminder. The agency reserves the right to temporarily block the website after the first reminder without notice until payment has been made.
4.6. If payment is not made after the second reminder, the customer loses the right to use the work done by the agency. The agency reserves the right to take legal action for copyright infringement.
4.7. If the customer does not respond to inquiries from the agency regarding an open project within a reasonable period of time, the agency reserves the right to charge for the services provided so far.
5. Customer's obligations to cooperate
5.1. The customer undertakes to provide all information, documents and materials necessary for the execution of the order in a timely and appropriate form.
5.2. The customer is obliged to immediately check the services provided by the agency and to report any deficiencies immediately in writing.
5.3. Delays caused by insufficient customer cooperation are at the expense of the customer.
6. Copyrights and rights of use
6.1. All copyright and usage rights to the work created by the agency remain with the agency, unless otherwise expressly agreed.
6.2. The customer receives a simple right to use the work created for the contractually specified purpose.
6.3. Any further use, processing or distribution of the work requires the express written consent of the agency.
6.4. The agency reserves the right to use the created work for its own portfolio purposes.
6.5. The client may not transfer the work produced by the agency to third parties or use it for other projects without prior written permission from the agency.
6.6. The customer undertakes to use the work created by the agency online or actively for at least two years. During this period, work must remain under the agency's management. In the event of non-compliance, the agency reserves the right to take legal action and claim compensation.
7. Changes and costs
7.1. After design approval, three changes are included in the price. Any further change will be charged at the hourly rate set out in the offer.
7.2. Changes or additional requirements following design approval must be confirmed in writing and may affect the schedule and costs.
7.3. Costs for additional services or changes will be notified to the customer before implementation and must be approved by the customer in writing.
8. Liability and warranty
8.1. The agency is only liable for damage caused by intentional or grossly negligent conduct.
8.2. Liability for indirect, sequential or loss